Here you will find further media and service information about at . If you have any more questions, please do not hesitate to contact us.
You can call us at:
1-800-PORSCHE (767-7243)
When prompted ask for “e-performance”.
Send us a message at any time using the contact form.
There are many ways to charge your , whether at home or on the road. Here’s how.
For an optimal use of your charging times, use the timer function or create your personal charging profile.
Would you like to change your supply cable? Here’s how it works.
You have questions about connecting with the Web Application? We will show you the first steps.
The Mobile Charger Connect/ Wall Charger Connect can transmit diagnostic data to the responsible support office in the event of an operating fault.
*Available in some countries
• The charger is already integrated into your home network (see Owner's Manual). No diagnostic data can be exported if the hotspot is connected directly.
• For the password of the web application you need the access data letter that is enclosed with the device.
• Your end device (e.g. tablet, laptop, smartphone) should have a compatible browser (see Owner's Manual) and should also be in the home network.
• Enter the current IP address of the charger in the browser address bar. You will find the IP address under Settings > Networks > Network information.
• Enter the host name of the charger in the address bar of the browser. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/or https://iccpd-1234567/)
• A security message appears on some browsers. This can be confirmed.
• Log in as a “home user” in the web application. Enter your password, which you can see in the letter containing access data.
• Navigate to Settings > Service > Diagnostic data.
• Select export diagnostic data and accept the message.
The relevant support office can now analyze a possible malfunction in your Mobile Charger Connect/Wall Charger Connect using the diagnostic data and suggest the appropriate instructions for use.
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We, Dr. Ing. h.c. F. AG (hereinafter referred to as “we” or “ AG”) are delighted by your interest in our home charging products (hereinafter referred to as “ charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.
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